Spectacle World – A Success Story
In February 2002 Health Focus and converted
Spectacle World to its
“Eminance” brand of client server software. The critical success factors
required by Spectacle World were the tracking of stock and particularly
an integrated bar-coding system.
In addition the system had to handle the scheduling of appointments for
4 optometrists, the tracking of patient cards, invoicing from multiple
cashiers and salespersons. The back office required financial
audit-ability from both a turnover and cash flow point of view. In
addition the monthly movement of stock and the gross profit margins on
this movement was required for successful inventory management.
Spectacle World also focus on customer service and the interaction
from there various departments had to be user friendly an efficient
whilst using the computer system.
The requirements above were met by Health Focus and we were able to
successfully reduce a stock take from a day to within 2-3 hours. In
addition the practice was linked to an integrated version of
Healthbridge and also used EDI to transmit claims to medical aids where
this had not been done previously.
Lab orders were sent directly to labs electronically enabling the
ordering department to remain up to date on the progress of orders and
saving time and costs as opposed to traditional fax methods.
Customer contact/liaison was improved by the ability to contact
customers via email or SMS integrated into the program at various stages
of the practices involvement with a customer. This also reduced
telephone costs as notification when orders are ready, appointment times
etc from within the system are significantly cheaper than using normal
telephony methods.
Health Focus remains committed to keeping Spectacle World and all our
clients at the forefront of technological innovation and streamlined
practice management. This remains in line with our commitment of
“Improving your practices profit potential”.